Frequently Asked Questions

Jamali Hardware is an online and walk-in hardware store in Kuwait operated by Al Jamali United General Trading & Contracting Co. W.L.L., supplying tools and building materials since 1983 (read more on our About Us page). We stock 5,000+ genuine products across power tools, hand tools, LED lighting, sanitary tools, safety equipment, generators, and camping essentials for homeowners, technicians, and contractors across Kuwait.

Our showroom and pickup point are located on the Ground Floor, Panda Market, Shuwaikh Industrial, Kuwait. You can walk in to shop directly or browse all products online at jamalihardware.com for store pickup or home delivery.

Our Shuwaikh store is open Saturday to Thursday from 10:00 AM – 1:30 PM and 3:30 PM – 10:00 PM, and Friday from 12:00 PM – 10:00 PM. Online orders can be placed 24/7 at Jamali Hardware Kuwait.

We cover complete hardware, home improvement, and industrial needs from trusted brands including Makute, Huntar, Claber, Somafix, Cymate, Aquapure, Boss, and MAX Electrical:

• Power Tools & Cordless Equipment: Shop power tools, cordless equipments, drills, grinders, blowers, and air tools & compressors.
• Hand Tools & Workshop Storage: Browse hand tools, hammers, spanners, saws, and tool kits & tool bags.
• LED Lights, Electrical & Plumbing: Explore LED bulbs, electrical supplies, sockets, and sanitary tools.
• Construction, Ladders & Safety: View fasteners, locks & door accessories, water pumps, carts & ladders, and safety equipments.
• Automotive, Generators & Home Garden: Discover car accessories & tools, generators, garden tools, solar equipment, tapes & adhesives, paint tools, and camping essentials.

Yes. All products sold at Jamali Hardware are 100% authentic and sourced from authorized manufacturers and distributors. All corded power tools, LED lighting, and electrical appliances are compatible with Kuwait’s standard 220–240V / 50Hz power supply.

Browse our collections or check current offers at jamalihardware.com, add your items to the cart, proceed to checkout, enter your Kuwait delivery address or choose Store Pickup, and complete payment. You do not need an account to order, though logging in lets you check out faster. You can also place an order via phone or WhatsApp at +965 55594220.

We accept KNET, Visa, Mastercard, and Apple Pay. All prices are listed in Kuwaiti Dinar (KWD).

No, we currently accept secure online payments only (KNET, Credit/Debit Cards, and Apple Pay).

If you need to change or cancel an order, please call or WhatsApp +965 55594220 immediately with your order number. We can modify or cancel orders before they are dispatched from our Shuwaikh warehouse.

Yes, Jamali Hardware delivers to all areas in Kuwait with flat delivery rates. We currently ship within Kuwait only.

• Standard Delivery (1.500 KWD): Delivered within 1–2 working days.
• Express Delivery (2.000 KWD): Delivered within 24 hours (same-day delivery if ordered before 7:00 PM).
• Note: Heavy equipment or bulk orders (such as large generators or bulk safety equipment) may require an extra day for scheduled delivery.

Yes. Select Pickup at checkout to save on delivery charges, and collect your order from the Ground Floor, Panda Market, Shuwaikh Industrial once we confirm your order is ready.

You will receive an order confirmation by email or SMS. For real-time delivery updates, call or WhatsApp us at +965 55594220 with your order number.

You can return eligible products within 14 days of receiving your order. To qualify for a return, items must be unused, unopened, and in their original packaging along with all accessories and the original invoice. You can return the item directly to our showroom in Shuwaikh, or contact online@jamaliunited.com or +965 55594220 to arrange a return. Delivery pickup is arranged free of charge if a wrong or defective item was sent; for standard returns, original delivery charges are non-refundable. Review our Privacy Policy and Refund Policy for full store terms.

Send us clear photos of the product along with your order number within 14 days of delivery via WhatsApp at +965 55594220 or email online@jamaliunited.com. We will send a free replacement or issue a full refund.

Once your returned item is received and inspected, refunds are processed back to your original payment method (KNET or card) within up to 14 working days, depending on your bank's processing time.

Many products carry a manufacturer warranty—for example, selected LED bulbs, solar equipment, cordless equipments, and sanitary tools include a 6-month to 2-year warranty, shown in the product title or description. Please keep your invoice to claim warranty support.

Yes. Jamali Hardware has supplied Kuwait's contractors, workshops, and trades since 1983. We handle bulk orders and offer volume/wholesale pricing and official company quotations/invoices for safety equipments, LED lighting, sanitary tools, and power tools. Email your item list and quantities to online@jamaliunited.com or WhatsApp +965 55594220.

Each product page lists key specifications (size, wattage, voltage, finish, and warranty). For help choosing—such as selecting the right LED wattage, a drill model, or water pumps—call or WhatsApp +965 55594220 and our team will advise you.

Call or WhatsApp +965 55594220, email online@jamaliunited.com, or submit your inquiry through our Contact Us page. Our support team is available daily from 10:00 AM to 8:00 PM.